Returns and Refunds
Have you changed your mind? We want to make exchanging and returning as easy for you as possible.
Cancellations: Request a cancellation within 12 hours of purchase via email to [email protected]
Returns & exchanges are accepted within 30 days.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The customer will return the product to the following address: Ravit Hasday, Pardes Meshutaf 35, Ra’anana, 4335518, Israel.
NOTE:
Custom-designed or personalized engraved items cannot be canceled, returned, or exchanged, except in cases where the product is defective or does not match the order. These items are specifically made for the customer and are therefore non-refundable and non-exchangeable.
- We are also available via WhatsApp at +972-523-776353 or [email protected].
- We will contact you within 48 hours to start the exchange or return process.